MISTPAVILION Privacy Policy
Last updated: October 16, 2025
You are welcome to use our products and/or services! We understand the importance of personal information to you, your trust is very important to us, we will strictly comply with the requirements of laws and regulations to take appropriate security measures, and is committed to protecting your personal information security can be controlled. For this reason, MISTPAVILION service providers (or “we”) to develop this “MISTPAVILION Privacy Policy” (hereinafter referred to as the "Policy"), to help you fully understand how we will use your personal information in the course of your use of our products and/or services. services, how we collect, use, share, store and protect your personal information, and how you can manage your personal information so that you are better able to make appropriate choices.
Your consent to this Policy means that you have understood the functions provided by the Services and the necessary personal information required for the operation of the functions, and have given the corresponding authorization for the collection and use of such information, but it does not mean that you have individually agreed to the opening of additional functions and the processing of non-essential personal information, and the opening of the relevant additional functions, the processing of non-essential personal information and the processing of sensitive personal information, we will individually ask for your consent in accordance with the actual situation of your use.
This Privacy Policy will help you understand the following:
I. How we collect and use your personal information
clarification: We do not collect data from users under the age of 18.
The personal information about you that we need/may need to collect and use when you use our products/services includes the following:
- In order to provide you with the basic functions of our products and/or services, you authorize us to collect and use the necessary information. If you refuse to provide such information, you will not be able to use our products and/or services properly;
- In order to provide you with additional functionality of our products and/or services, you may choose to separately consent or not to consent to the information we collect and use. If you refuse to provide it, you will not be able to use the relevant additional functionality properly or achieve the results of the functionality we intend to achieve, and it will not affect your ability to use our basic functionality.
3. Payment functions
After you place an order, you can choose the payment service provided by the third-party payment institutions (including Alipay, WeChat Pay and UnionPay and other payment channels, hereinafter referred to as “Payment Institutions”) with which we cooperate. We need to share your purchase order number and transaction amount information with these Payment Institutions to complete the payment function. We share only the minimum amount of information necessary. When you use the payment function, the Payment Institution will collect or verify your bank card (including savings card, credit card) and other necessary information for payment through its page, in order to enable it to confirm your payment order and complete the payment, as specified in each Payment Institution's corresponding privacy policy.
4. Deliverables and/or service functions
In order to ensure the smooth, safe and accurate delivery of your purchased goods and/or services, we will disclose order-related delivery information, including name, address, phone number and other necessary delivery information, to third-party delivery companies. You know and agree that the corresponding logistics and distribution entities will inevitably be informed of and use your delivery information for the purpose of completing the delivery. Meanwhile, in order to provide you with after-sales and dispute resolution services, we need to know and confirm the progress and status of delivery in a timely manner, and you agree that we may collect information related to the progress of delivery from the logistics-related service providers.
5. Customer Service and Dispute Handling
When you contact us or submit an application for in-sale, after-sale or dispute handling, in order to protect your account and system security, we need you to provide the necessary personal information to verify your membership status. In order to facilitate contact with you, help you solve the problem as soon as possible or record the handling of the relevant issues and the results, we may keep records of your communication, correspondence or calls with us and the relevant content (including account information, order information, other information provided by you in order to prove the relevant facts, or the contact information left by you). We may use your account information and order information if you make an inquiry, complaint, or offer advice regarding a specific order.
How we use cookies and similar technologies
Cookies and similar device identification technologies are commonly used on the Internet. When you use our Services, we may use technologies to send one or more cookies or anonymous identifiers (“Cookies”) to your device in order to collect, identify, and store information about your access to, and use of, the Products. We promise that we will not use Cookies for any purpose other than those described in this Privacy Policy. We use cookies mainly to ensure the safe and efficient operation of our products and services, which enables us to confirm the security status of your account and transactions, to detect abnormalities related to crashes and delays, and to help you eliminate the need to repeatedly fill out forms and enter search content.
We may also use cookies to show you information or features that may be of interest to you and to optimize your selection of advertisements. Most browsers provide users with the ability to clear their browser's cache data, and you may be able to clear your data accordingly, modify your acceptance of cookies, or reject our cookies; you may not be able to use cookie-dependent services or features because of these modifications.
C. How we provide your personal information to the public
We do not share your personal information with any companies, organizations, or individuals outside of MISTPAVILION, with the following exceptions:
- Obtain your express prior consent or authorization;
- Provided in accordance with the mandatory requirements of laws, regulations, administrative and judicial authorities;
- To the extent permitted by law or regulation, it is necessary to protect the interests, property, or safety of MISTPAVILION, MISTPAVILION's affiliates or partners, you or other MISTPAVILION users, or the public;
- Sharing your personal information is the only way to realize the core functionality of our products and/or services or to provide the services you require;
- Handle disputes or controversies between you and others for you at your request;
- Provided in accordance with the relevant agreements signed with you (including electronic agreements signed online and the corresponding platform rules) or other legal documents;
- Used based on academic research;
- Used on the basis of social public interest or public health emergencies in accordance with laws and regulations.
IV. How we protect your personal information
We take the security of your information very seriously, and we strive to take all reasonable physical, electronic, and managerial security measures to protect your User Information from unauthorized access, public disclosure, use, modification, destruction, or loss. We use encryption technology to enhance the security of User Information; we use trusted protection mechanisms to prevent malicious attacks on User Information; we deploy access control mechanisms to make every effort to ensure that only authorized personnel have access to User Information; and we conduct security and privacy training sessions to enhance employee awareness of the importance of protecting User Information.
At the same time, we will take reasonably practicable steps to minimize the collection of irrelevant User Information. We will only retain your User Information for as long as is necessary to fulfill the purposes outlined in this policy, unless permitted by law. We will delete or anonymize your personal information beyond the retention period described above. Please also assist us in keeping your account secure by using complex passwords. We will endeavor to keep any information you send us secure. If our physical, technical or administrative protection facilities are breached, resulting in unauthorized access, public disclosure, alteration or destruction of information, leading to damage to your legitimate rights and interests, we will be held liable.
After the unfortunate occurrence of user information security incident (leakage, loss, etc.), we will promptly inform you in accordance with the requirements of laws and regulations of: the basic situation of the security incident and the possible impact, the disposal measures that we have taken or will take, the suggestions that you can take independent precautions to prevent and minimize the risks, and the remedial measures to be taken against you. We will promptly inform you of the event-related situation by email, letter, phone call, SMS, push notification, etc. When it is difficult to inform the users of the information subject one by one, we will take a reasonable and effective way to issue a public announcement. At the same time, we will also report the disposition of user information security incidents in accordance with the requirements of the regulatory authorities.
V. How you manage personal information
You can access and manage your information in the following ways, and we will respond to your request in accordance with legal and regulatory requirements:
- After logging in to the MISTPAVILION website, go to “My - Settings - Personal Information”;
- Or contact our customer service via customer service hotline/online chat.
VI. Revisions and notifications
This Privacy Policy may be updated to provide you with better service and as MISTPAVILION evolves. However, we will not reduce your rights under this Privacy Policy without your express consent. We will notify you of such updates by posting the updated version on the MISTPAVILION website and reminding you of such updates by means of a website announcement or other appropriate means prior to the effective date, and we also invite you to visit MISTPAVILION in order to keep abreast of the latest Privacy Policy.
In order for you to receive timely notifications, we recommend that you notify us when your contact information is updated. Your continued use of our Services after the effective date of the update to this Policy signifies that you have fully read, understood, and accepted the updated Policy and are willing to be bound by the updated Policy. We encourage you to review this Policy each time you use our Services.
VII. How to contact us
If you have any questions or comments regarding the contents of this Statement and Policy, or if you have any questions or comments regarding MISTPAVILION's practices and operations with respect to this Policy, you may contact us by selecting the appropriate method at the bottom of the home page of the Site and we will respond to your request within 15 business days.